Nari Tea ships worldwide. We deliver domestic orders (in Finland) via Posti, international orders via FedEx.
All orders are processed as soon as possible after we receive it, generally within 48 hours. Once we have packed and shipped the order, you will receive an email notification, including tracking if applicable.
At the moment, all shipping is from Helsinki, Finland. Please bear in mind possible time zone differences between your location and Helsinki (GMT+3). Please also bear in mind there may be public holidays that can delay packing and shipping due to post office closure.
NB! For customers from other international countries that are not listed above, please email us for your order, the shipping is caculated based on your address and we ship with Fedex. , At the moment we do NOT ship to other international countries.
– If you have any questions, or would like to use a particular shipping service, please get in touch at [email protected]
– If I haven’t received the parcel/it goes missing/I have some other problem?
The number one thing we want is for you to get and enjoy your tea!
Sometimes things go wrong during shipping that are outside of our control. But we try our best to guarantee a smooth purchase. Just shoot us an email and we’ll follow it up right away, and if necessary we will resend your order free of charge.
Average Delivery Times (via Posti & GLS)
Finland: 2 business days or less
Baltic Countries: 2-3 business days
Central EU: 3-4 business days
Southern EU: 5-6 business days
Returns & Refunds
Unfortunately we do not offer returns or exchanges at this time. If you notice a failure of the product or believe you have a unique circumstance, please email us at [email protected] and we we will work to make things right.